Salt Spa Terms & Policies

Appointment 101:

Your appointments at Salt Spa are very important to us. Our policies are designed to provide the best quality of service for our clients. Please make sure to read up on descriptions of selected treatments to guarantee they are the right fit for you. To book an appointment with Salt Spa, we require a valid credit card on file. All our appointments are prepaid in advance in accordance with our terms of service policies. If you are booking as a surprise for another client, please remember that we do require waivers for some of our services, and your special guest will have to complete them before starting your treatment. We will send you spa waivers and financial forms to complete your booking, which must be filled out upon receipt. In the event we do not receive the required cancellation notice, your appointment is subject to a cancellation fee in the full amount of the service.

Please plan to arrive 10 minutes prior to the appointment time and take into account travel and parking, especially during the holiday season and special events. If you are running late, your appointment will end at the originally scheduled time. 

Parking:

Salt Spa has eight free parking spots (six on-site) available for our guests, only 10 min before appointment times. All vehicles must be removed from the parking lot upon completion of your service. We can only accommodate one parking spot per group and cannot guarantee parking, so we ask that you please carpool. We have 2 additional parking spots off-site. If you see no space to park, please come inside to inquire about availability for obtaining a pass for a nearby lot - all we require is a valid driver’s license in exchange for holding for the duration of your appointments only.

If you are visiting Old Town St. Augustine and planning any activities outside of Salt Spa, we recommend parking upon arrival at the Historic Downtown Parking facility, two blocks North of Salt Spa, or parking at several other paid and free parking spaces within walking distance of Salt Spa.

Cancellations:

Your appointments are very important to us, and your appointment time is reserved especially for you. Please understand that when you cancel without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. You will receive daily reminders via email starting 2 days before your appointment.

Cancellation of 1-3 guests:

We require one business day's notice to cancel or reschedule weekday appointments or two business days ' notice for weekend and holiday appointments. Cancellations after the window will be charged 100% of the reserved service amount to the credit card on file or will be forfeited from gift certificates, prepaid sessions, or money credited to one’s account.

Cancellation of 4 or more guests:

Groups of 4 or more people require a week’s cancellation notice. Less than a 24-hour notice and no-shows will result in a charge of 100% of the reserved service amount. Groups of 4 or more need 7 business days to cancel or rebook. Cancellations after the window will be charged 100% of the reserved service amount to the credit card on file or will be forfeited from gift certificates, prepaid sessions, or money credited to one’s account.

Holiday Cancellations:

Valentine's Day week, Mother's Day weekend, Dec 26th through Jan 6th, Thanksgiving weekend, and all legal holidays require cancellation 6 days before the appointment. Your card will be charged two business days before the appointment time. During holidays, all reservations must provide a card on file while making the reservation. Cancellations after the window will be charged 100% of the reserved service amount to the credit card on file or will be forfeited from gift certificates, prepaid sessions, or money credited to one’s account.

* Appointments made within the last 24 hours that need to be canceled must be canceled within an hour of booking time, or it will result in a charge equal to 100% of the reserved service amount.

Prepaid Packages:

Discounted service packages are non-transferable, non-refundable, and may only be used by the purchaser.

Confirmation Texts:

As a courtesy, we will email a confirmation of your appointment times. Please read the message to make sure all information is the same as when the booking was made. However, if we are unable to reach you, please understand it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

Video Surveillance:

Salt Spa’s public areas and the Salt Cave are under video surveillance for liability purposes only. During Salt Room massages, the camera is properly covered for privacy.

Children at Salt Spa:

Children may not remain in the spa unless accompanied and supervised by a parent or legal guardian at all times. We do not allow children to sit in the room during services, as this disrupts our providers during the service. Salt Spa St Augustine is not responsible for the supervision or care of minors. All children under 16 years old must be accompanied by a parent or legal guardian.

Pets at Salt Spa:

Pets are not permitted in the Spa, except for trained service animals assisting with disability. We do not permit emotional support animals in the spa. The arrival of the animal must be disclosed during an appointment time. We require that special arrangements regarding time and room availability be made to accommodate a service animal. We do not permit animals in public Salt Cave sessions. The float room and sauna are not safe for pets. We schedule service animal sessions in designated rooms, days, and times.

Privacy Policy:

Salt Spa is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal information with third parties. This privacy policy outlines how we collect, use, and protect the information you provide to us.

  • Information Collection:

    • We collect only the information necessary to provide and improve our services. This may include name, email address, messaging consent, etc. We do not sell, rent, or share this information with any third parties.

  • How We Use Your Information:

    • The information collected is used solely for communicating with the intended party. We do not share your information with external parties for marketing or any other purposes.

  • Your Choices:

    • You have the right to access, correct, or delete your information. If you have any concerns or questions about your data, please contact us.

  • Policy Changes:

    • We may update our privacy policy from time to time. Any changes will be communicated to you, and your continued use of our services implies your acceptance of the updated policy. By using our services, you agree to the terms outlined in this privacy policy.

    • Our prices are subject to change without notice.

  • Last updated: October 2026.